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Hale is a small operation, so your message comes to us, not to a queue. Write in whatever language you are comfortable with.

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1–2 business days
When we read it
Monday to Friday

It helps us if you add

  • Your order number, if your message is about an order
  • A photo, if something arrived damaged or wrong
  • The email address you ordered with

Often faster than writing

Questions & answersShipping & deliveryReturns & refundsManaging your refill plan

Hale is operated by Aivarise VOF · KVK 42146069

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Before you write

Most questions about delivery times, returns and refill plans are answered in full on our help and policy pages — the links above go straight to the relevant section.