Cancellation policy

Hale is operated by Aivarise VOF, KVK 42146069.

Questions about your refill plan: contact@hale-air.com.

This policy explains how Hale Refill Plans work. It applies in addition to our Terms of Service, Returns & Refunds Policy, Shipping & Delivery Policy and Privacy Policy.

1. What a Hale Refill Plan is

A Hale Refill Plan is a recurring order for Hale flavour packs. Each flavour pack contains three flavour cores.

Hale Refill Plan — Essential
€29,95 per delivery
2 flavour packs (6 flavour cores)
Hale Refill Plan — Plus
€39,95 per delivery
3 flavour packs (9 flavour cores)

A refill plan supplies flavour packs only. The Hale device is a separate one-time purchase and is not part of a refill plan.

2. Delivery frequency

When you start a plan you choose how often your deliveries arrive:

every 4 weeks
every 6 weeks
every 8 weeks

The frequency you choose applies to every delivery on that plan until it is changed or the plan is cancelled.

3. Flavours

You choose the flavour of each pack when you place your order. You can choose a different flavour for every pack, or the same flavour more than once. The flavours you choose at the time of ordering apply to the deliveries on that plan.

To change the flavours on an active plan, email contact@hale-air.com and we will update it for you.

4. Price, payment and shipping

The prices in section 1 are in euro and are the price per delivery. Any applicable taxes are shown at checkout. Shipping is free on every refill plan delivery.

Recurring payments are processed through Shopify Subscriptions. The payment method you use at checkout is stored securely by Shopify and is charged automatically for each delivery. Hale does not have access to your full card details. You receive an order confirmation by email for each delivery.

If the price of an active plan changes, we will notify you at the email address associated with your account before the new price applies. You may cancel your plan before the next recurring charge if you do not wish to continue at the new price.

5. Length of your plan

There is no minimum term and no fixed contract length. Your plan continues until you cancel it.

6. Managing your plan

You manage your plan by signing in to your Hale account. From there you can:

skip an upcoming delivery
pause your plan
resume a paused plan
cancel your plan
update your payment method
update your shipping address

Changes apply to deliveries that have not yet been billed.

To change your delivery frequency or your flavours, email contact@hale-air.com and we will make the change for you.

7. Cancellation

You can cancel your plan at any time from your Hale account.

Cancelling your plan stops future recurring charges and deliveries. Orders already processed before cancellation are handled under our Returns & Refunds Policy and your applicable consumer rights.

8. If a payment cannot be taken

If a scheduled payment for your plan cannot be taken, we will contact you at the email address on your account so that your payment method can be updated. No delivery is sent until the payment for it has been taken.

9. Returns, refunds and your consumer rights

Nothing in this policy limits your rights under Irish and EU consumer law. Returns and refunds for refill plan orders are handled under our Returns & Refunds Policy and applicable consumer law.